1. This rule does not apply to custom-made products, digital items and items that have been painted to specification and 2️⃣ have been unsealed after delivery.
2. If the item has been unsealed and modified in any way such as having primer 2️⃣ or paint, or any other surface finish applied to an unpainted product (such as fresh 3D printed model or part; 2️⃣ or an unfinished resin cast part), then this rule does not apply.
3. If the buyer exercises their right to return 2️⃣ an item, we will reimburse all payments, including the original postage charge, received from the buyer. However, if we not 2️⃣ receive the returned goods from the buyer, we may withhold such reimbursement provided that reimbursement occurs within 14 days of 2️⃣ receipt of the returned goods.
4. The buyer is responsible for paying ALL return postage costs.
5. The following form must be 2️⃣ completed by the buyer - https://ln5.sync/dl/76f819080/cccjz42f-6y6dujyv-jhzmfq5p-9igjj7mt - for each item compliant under this policy before any reimbursement is given.
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